Terms & Conditions
Please read these terms carefully before using this site or placing an order.
1. Acceptance of these terms
By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site. These terms govern both your general use of the site and your purchases of Chaney's Jewelry products.
Who we are. This site is operated by Chaney's Group LLC, a Florida limited liability company doing business as Chaney's Jewelry. We are an online-only jeweler — we have no physical store, and all returns, repairs, and service are handled by mail, email, phone, or text.
- Registered legal address: 511 Chanterelle Dr, Pensacola, FL 32506.
- Mailing address (returns and repairs shipments only): Chaney's Jewelry, 120 Chiefs Way, Suite 1 #43, Pensacola, FL 32507.
- Phone: (850) 293-2350, Monday–Friday, 10:30 a.m.–6:00 p.m. ET.
- Email: sales@chaneysjewelry.com.
2. Using the site
You may use the site for lawful purposes only. You may not post or transmit anything unlawful, infringing, threatening, abusive, defamatory, invasive of privacy, obscene, or otherwise objectionable, and you may not use the site to advertise or solicit without our prior written approval. Conduct that restricts or inhibits anyone else's use of the site is not permitted.
3. Intellectual property
The site's content — text, software, photos, video, graphics, and the like — is protected by copyright, trademark, and other laws. You may not copy, modify, republish, transmit, sell, or create derivative works from any of it without the express written permission of Chaney's Group LLC and any other rights holder. The Chaney's Jewelry name, logo, and marks are trademarks of Chaney's Group LLC; all other marks belong to their owners.
4. Product descriptions, colors, and pricing
- We try to display our products and their colors accurately, but what you see depends on your screen and settings, and images may appear larger, smaller, or enlarged to show detail. We are not responsible for color or size variations caused by your device.
- How we describe our jewelry. We describe our metals and gemstones in line with the FTC Jewelry Guides (16 CFR Part 23) — for example, "sterling" or "925" only for silver that is at least 92.5% pure; a karat designation before any "gold plated" description; "carat total weight" (cttw) for multi-stone pieces; and a clear disclosure for any laboratory-grown or simulated stone.
- All prices are in U.S. dollars. In the event of a pricing error, we reserve the right to correct the error and to refuse or cancel any order placed at the incorrect price, or to cancel if an item is out of stock — including after an order is placed.
5. Purchasing terms
5.1 Fine jewelry vs fashion jewelry
We sell both fine jewelry and fashion jewelry. Some conditions differ between the two — most notably processing/handling time and warranty length. The full warranty and return terms are in our Warranties & Returns policy, incorporated into these terms by reference.
| Fine jewelry | Fashion jewelry | |
|---|---|---|
| Typical processing before shipping | 1–2 business days (longer with engraving or ring resizing) | 1–2 business days (longer with engraving) |
| Limited Warranty | 3 months | 15 days |
| Returns | 30-day window; see Warranties & Returns | 30-day window; see Warranties & Returns |
A single 30-day return window from delivery applies to both fine and fashion jewelry, with special cases (loose diamonds; final-sale engraved, custom, and pierced-earring items; and non-resizable rings) set out in the Warranties & Returns policy.
5.2 Shipping and delivery
Shipping terms — free-shipping qualification (free standard shipping on U.S. orders of $100 or more), delivery estimates, split shipments, and tracking — are set out in our Shipping Policy, incorporated here by reference. Delivery times shown are typical/average and not guarantees; carrier delays from weather or world events can add time.
5.3 Signature confirmation on higher-value orders
Any order with a merchandise total of $1,500 or more ships with signature confirmation required. If you choose our standard shipping method we absorb the cost; if you choose a faster or different method, a clearly labeled signature-confirmation charge (currently $8.00) is added at checkout.
5.4 High-value concierge
For especially high-value pieces (at or above $10,000), we're happy to assist you personally to arrange purchase details, insured shipping, and delivery. This is a service offer, not a purchase condition.
5.5 Taxes
We charge applicable sales tax on orders shipped to taxable destinations. For orders shipped within Florida, tax is the 6% state rate on the full price of each item plus the destination county's discretionary surtax, which — as Florida law requires — applies only to the first $5,000 of the price of a single item. We apply this statutory surtax cap automatically so tax is never over-collected on high-value single items.
5.6 Payment
We accept the following at checkout:
- Credit and debit cards and digital wallets — Apple Pay, Google Pay, and Amazon Pay — processed by Stripe.
- PayPal (available at launch).
- ACH bank transfer and wire transfer for larger orders. Orders paid by ACH or wire do not ship until the funds have fully cleared to our account.
Orders may be refused or canceled as described in Section 4.
5.7 Returns, warranties, and repairs
Our return window, condition requirements, restocking terms, Limited Warranty coverage, stone replacement, ring resizing, and repair process are set out in the Warranties & Returns policy, incorporated here by reference. Please review that policy before you order; by ordering you agree to its terms.
6. Text messaging (SMS) program terms
If you opt in, we send text messages through our SMS provider. Order & inquiry updates (transactional) and promotional messages are separate programs requiring separate consent. For any program: message frequency varies, message and data rates may apply, and consent is not a condition of any purchase.
You can opt out at any time by replying STOP — or by any other reasonable method that tells us to stop, such as "unsubscribe," "cancel," "end," or "quit." We honor opt-out requests within 10 business days. Reply HELP for help. Marketing texts are sent only during permitted hours (roughly 8 a.m.–9 p.m. your local time); order and shipping updates you asked for may arrive at any time. We never sell or share your mobile number with third parties for their marketing. Our handling of your number and consent records is described in our Privacy Policy.
7. Disclaimers and limitation of liability
The site and its content are provided "as is." We assume no responsibility for damage to, or viruses that may infect, your equipment from your use of the site or any download.
Products we sell are covered by the Limited Warranty in our Warranties & Returns policy. As stated there, any implied warranties are limited to the duration of that written Limited Warranty rather than disclaimed. To the fullest extent permitted by law, we are not liable for incidental or consequential damages arising from your use of the site. Some states do not allow certain limitations, so parts of this section may not apply to you.
8. Indemnity
You agree to defend, indemnify, and hold harmless Chaney's Group LLC and its affiliates, officers, employees, and agents from any claims, losses, damages, and costs (including reasonable attorneys' fees) arising from your use of the site, your violation of these terms, or your violation of any rights of another.
9. Third-party links
The site may link to third-party sites or resources. We make no representations about them and are not responsible for their content or operation.
10. Termination
We may, in our discretion and without prior notice, suspend or terminate your access to the site or to purchasing if you breach these terms or if we decide to discontinue access. We are not liable to you or any third party for such termination.
11. Changes to these terms
We may modify these terms at any time. Changes take effect when posted here with a new date; your continued use of the site means you accept the updated terms.
12. Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising out of or relating to these terms or your purchases will be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction and venue of those courts.
13. Miscellaneous
If any provision of these terms is held unenforceable, the remaining provisions stay in effect. These terms, together with the Privacy & Cookie Policy, Shipping Policy, and Warranties & Returns policy referenced above, are the entire agreement between you and Chaney's Group LLC regarding the site and your purchases.