Frequently Asked Questions
We're an online-only jeweler serving customers across the United States. If you don't find your answer here, contact us — we're glad to help.
What payment methods do you accept, and when does my order ship?
We accept credit and debit cards, Apple Pay, Google Pay, and Amazon Pay, PayPal (at launch), and ACH or wire transfer for larger orders. Card, wallet, and PayPal orders are processed right away. Orders paid by ACH or wire do not ship until the funds have fully cleared to our account.
Do you offer payment plans or buy-now, pay-later?
On eligible product pages and at checkout you may see buy-now, pay-later options such as Affirm, Afterpay, or Klarna, offered through our payment processor, Stripe. When an option is available for your item, you'll see an "as low as $X/month" message with a "See plans" link; the plans, terms, and any interest are set and disclosed by the provider, not by us. Whether an option appears depends on the item's price and the provider's approval, and choosing one is completely optional.
Do you charge sales tax?
We charge applicable sales tax on orders shipped to taxable destinations, shown at checkout. For orders shipped within Florida, tax is the 6% state rate on the full price of each item plus the destination county's surtax, which — as Florida law requires — applies only to the first $5,000 of a single item's price. We apply that cap automatically, so high-value single pieces are never over-taxed.
Are my payment and personal details secure?
Yes. Your card details are entered directly with our payment processor (Stripe) and are never stored on our servers. Information moves between your browser and our store over an encrypted (HTTPS) connection, and our site sits behind a security/CDN layer. We do not sell your personal information, and we don't run advertising trackers on our storefront. See our Privacy & Cookie Policy for the full picture.
How much is shipping and how long does it take?
Standard shipping is free on U.S. orders of $100 or more; orders under $100 pay a standard rate shown at checkout. Your total delivery time is processing time (about 1–4 business days while we prepare your piece) plus transit time (standard shipping usually arrives in about 5–7 business days after your order ships). These are typical averages, not guarantees — carrier delays, weather, and world events can add time.
Do you ship internationally?
Not at this time — we ship and provide warranty service within the United States only.
How do I track my order?
Once your order ships, we send tracking updates by email, and by text message if you opted in to order updates. If you created an account, you can also sign in to view your order history. (Please allow a short time after shipment for tracking to become active.)
Will my whole order arrive in one package?
Not always. Because we work with multiple suppliers, items on a single order can ship separately and arrive on different days. If your order splits, each package is tracked on its own and you'll receive tracking for each one.
Do you require a signature on delivery?
For your protection, any order with a merchandise total of $1,500 or more ships with signature confirmation required. If you choose our standard shipping method, we cover that cost — there's no extra charge. If you choose a faster or different method, a small, clearly labeled signature-confirmation charge (currently $8) is added at checkout.
What is your return policy?
You can return eligible items within 30 days of delivery for a refund, replacement, or exchange — the same 30-day window applies to both fine and fashion jewelry, and refunds go back to your original payment method. Items must be unworn and undamaged, in their original boxes, with any original certificates. A few things are final sale (no returns unless defective): engraved or personalized pieces, custom and special orders, and pierced earrings (for hygiene). Loose diamonds have a shorter 3-day return window. Please allow 3–5 business days for us to process a refund after we receive and inspect your return.
Do you charge a restocking fee?
No — there is no restocking fee on fashion jewelry or on regular fine jewelry. The only exception is non-resizable rings (eternity bands and similar): if one is returned, a 30% restocking fee applies.
Who pays for return shipping?
We do, for standard returns — we provide a prepaid, insured return label at no cost to you. You only pay shipping in two cases: sending a ring in for resizing, and returning a non-resizable (eternity) ring.
What if my item arrives damaged or defective?
Every piece is free of defects when it ships. If yours arrives defective, you may return it right away for credit or replacement, and it's covered under our Limited Warranty even if it's one of the final-sale categories. Email support@chaneysjewelry.com with "Warranty" in the subject line, along with your order number and a description of the problem, and we'll send return instructions.
What warranty comes with my jewelry?
Every piece carries a Limited Warranty against defects in materials and workmanship under normal wear: 3 months for fine jewelry and 15 days for fashion jewelry, from the delivery date. It covers repair or replacement of a genuine defect; it does not cover ordinary wear and tear, water damage, loss, or misuse. Warranty service is handled only through Chaney's Jewelry.
Can I get my ring resized?
Yes, for fine jewelry only (fashion jewelry is not resizable). We resize a fine-jewelry ring bought from us for up to 1 month after purchase; the fee is quoted per job, you cover shipping, and resizing takes about 7–14 business days. Eternity rings cannot be resized.
Do you repair jewelry that is out of warranty?
Yes. We offer paid repair service for out-of-warranty items and for damage the warranty doesn't cover. We quote the price per repair after reviewing the piece, and you pay shipping both ways. Email support@chaneysjewelry.com with "Repair" in the subject line.
How do I find my ring size?
Open the Size guide link on any ring's product page: it has a US-size-to-millimeter chart and shows you how to measure a ring you already own. If you're still unsure, contact us before you order and we'll help. And if a fine-jewelry ring you bought from us doesn't fit, we can resize it within 1 month of purchase (see "Can I get my ring resized?" above). Fashion jewelry can't be resized, so please choose that size carefully.
What's the difference between fine jewelry and fashion jewelry?
In our catalog the practical differences are the warranty length (3 months for fine jewelry, 15 days for fashion jewelry), some processing/handling time, and the fact that only fine-jewelry rings can be resized. We describe every piece's metals and gemstones accurately, following the FTC Jewelry Guides, so each product page tells you exactly what a piece is made of.
Do you offer engraving or personalization?
Engraving and personalization aren't offered as an option on our site at this time. If you have a special request, you're welcome to contact us and we'll let you know what's possible. Any engraved or personalized piece is made to your specifications and would be final sale (returnable only if it arrives defective).
How should I care for my jewelry?
A little care goes a long way. Store pieces separately so they don't scratch one another, keep them away from harsh chemicals, lotions, and perfumes, avoid prolonged contact with water, and wipe them gently with a soft cloth. Everyday wear-and-tear and water damage aren't covered by the warranty, so gentle handling keeps your jewelry looking its best.
Do you have a physical store I can visit?
No — we are an online-only jeweler with no physical store. Every order ships to you, and all returns, repairs, resizing, and warranty service are handled by mail, with our team available by email, phone, and text.
How do I get text updates or back-in-stock alerts?
If you opt in, we can send order and shipping updates and back-in-stock alerts by text. These order-and-inquiry texts are separate from our promotional texts (sales and new arrivals), which need their own separate opt-in — you can join those at chaneysjewelry.com/text-offers. For any of our texts, message frequency varies, message and data rates may apply, and consent is never a condition of purchase. Reply STOP to opt out at any time or HELP for help. We never sell or share your mobile number with anyone for their marketing.
How can I contact you?
We're happy to help:
- Service (returns, warranty claims, repairs, privacy questions): support@chaneysjewelry.com
- Sales (questions about a piece before you buy): sales@chaneysjewelry.com
- Phone: (850) 293-2350, Monday–Friday, 10:30 a.m.–6:00 p.m. ET
- Mail (returns and repairs shipments only): Chaney's Jewelry, 120 Chiefs Way, Suite 1 #43, Pensacola, FL 32507
For an especially high-value piece (at or above $10,000), we're glad to assist you personally to arrange purchase details, insured shipping, and delivery — wire transfer is available for larger orders. This is a service offer, not a purchase condition.